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Tredinnick, Luke and Laybats, Claire (2018) Information, communication and overload. Business Information Review, 35 (3). pp. 96-98. ISSN 0266-3821
It is sometimes interesting to reflect on the fading anxieties that were once associated with new technologies. In the early days of the widespread adoption of the Internet and World Wide Web in the corporate world, there was a tremendous concern about the psychological effects of information overload and their impact on organisational efficiency. The vast amounts of information flooding into individual’s inboxes presented a fundamental issue that threatened to impair decision making and cause unnecessary psychological distress. The 1990s Reuter’s report Dying for Information (1996) for example highlighted a situation in which information was general under-utilised, and where the filtering of information created delays in decision making impairing organisational effectiveness.
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