Enabling PSL and value co-creation through public engagement: a study of municipal service regeneration

Dudau, Adina, Stirbu, Diana, Petrescu, Maria and Bocioaga, Andreea (2023) Enabling PSL and value co-creation through public engagement: a study of municipal service regeneration. Public Management Review. pp. 1-28. ISSN 1471-9045

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Official URL: https://doi.org/10.1080/14719037.2023.2203148

Abstract / Description

PSL shifted focus from collective to individual gains from public services. While beneficial, this comes short of achieving the promise of a comprehensive theory in several respects. We address this problem by: (a) crystallising the concept of ‘value’ on a spectrum from public to private value and (b) illustrating how engagement varies, too, on that spectrum. In investigating world applications of PSL, we draw on both qualitative and quantitative data, from both service designers and users. We advance knowledge through a public value enhanced PSL theory, and we guide municipalities to draw on engagement to realise value from services.

Item Type: Article
Uncontrolled Keywords: value creation, PSL, engagement, regeneration
Subjects: 300 Social sciences > 320 Political science
300 Social sciences > 350 Public administration & military science
300 Social sciences > 360 Social problems & services; associations
Department: School of Social Sciences and Professions
Depositing User: Diana Stirbu
Date Deposited: 24 Apr 2023 08:53
Last Modified: 29 Jan 2024 14:45
URI: https://repository.londonmet.ac.uk/id/eprint/8480

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