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Items where Author is "Salvietti, Giada"

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Article

Ozuem, Wilson, Ranfagni, Silvia, Willis, Michelle, Salvietti, Giada and Howell, Kerry (2025) Chatbots, service failure recovery, and online customer experience through lenses of frustration-aggression theory and signaling theory. Journal of Services Marketing. ISSN 0887-6045

Ozuem, Wilson, Ranfagni, Silvia, Willis, Michelle, Salvietti, Giada and Howell, Kerry (2024) Exploring the relationship between chatbots, service failure recovery and customer loyalty: a frustration–aggression perspective. Psychology & Marketing, 41 (10). pp. 2253-2273. ISSN 1520-6793

This list was generated on Thu May 29 21:33:30 2025 UTC.