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Stokinger, Ellen and Ozuem, Wilson (2018) Social media and customer retention: implications for the luxury beauty industry. In: Marketing and social media. IGI Global, Hershey, Philadelphia, pp. 733-755. ISBN 978-1-5225-5637-4
Stokinger, Ellen and Ozuem, Wilson (2018) The intersection of social media and customer retention in the luxury beauty industry. In: Marketing and social media. IGI Global, Hershey, Pennsylvania, pp. 1234-1257. ISBN 978-1-5225-5637-4
Ozuem, Wilson and Mulloo, Bibi Nafiisah (2016) Basics of mobile marketing strategy. In: Competitive social media marketing strategies. IGI Global, Hershey, Philadelphia, pp. 155-172. ISBN 9781466697775