Revolutionizing healthcare organizations with Operational Excellence and Healthcare 4.0: a systematic review of the state-of-the-art literature

Detwal, Pankaj Kumar, Agrawal, Rajat, Samadhiya, Ashutosh, Kumar, Anil and Garza-Reyes, Jose Arturo (2024) Revolutionizing healthcare organizations with Operational Excellence and Healthcare 4.0: a systematic review of the state-of-the-art literature. International Journal of Lean Six Sigma, 15 (1). pp. 80-102. ISSN 2040-4166

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Abstract / Description

Purpose- This study examines current research on the relationship between Operational Excellence and Healthcare 4.0 for healthcare organizations.
Design/Methodology/Approach- We have performed a systematic literature review of 102 documents published between 2011 to 2022 from the Scopus database to identify the research trends on Operational Excellence and Healthcare 4.0. Through a descriptive bibliometric analysis, we have highlighted the year-wise trend in publication, top authors, prominent sources of publications, the country-wise spread of research activities, and subject area analysis. Further, through content analysis, we have identified four clusters and proposed directions for future research of each identified cluster.
Findings- Results reflect overall growth in this area, with a few parts of the world being underrepresented in research related to Operational Excellence and Healthcare 4.0. The content analysis focused on describing challenges pertaining to healthcare industries and the role of Operational Excellence tools and Healthcare 4.0 technologies in dealing with various healthcare delivery aspects. We concluded our analysis by proposing a theoretical framework and providing theoretical and managerial implications of the study.
Originality- The article is one of the first to analyze the existing literature on the healthcare sector at the interface of Operational Excellence and Healthcare 4.0 technologies. The conceptual framework and cluster-wise future research prepositions are some of the unique offerings of the study.

Item Type: Article
Additional Information: This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact
Uncontrolled Keywords: Healthcare, Operational Excellence, Industry 4.0, Systematic Review
Subjects: 600 Technology
600 Technology > 610 Medicine & health
600 Technology > 650 Management & auxiliary services
Department: Guildhall School of Business and Law
Depositing User: Anil Kumar
Date Deposited: 13 Sep 2023 08:41
Last Modified: 01 Feb 2024 12:49


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