Service design for artificial intelligence

Oropallo, Gabriele, Gasparini, Andrea and Mohammed, Ahmed Abdi (2018) Service design for artificial intelligence. In: ServDes2018: Service Design Proof of Concept - Proceedings of the ServDes2018 Conference, 18-20 June 2018, Milan, Italy.

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Abstract / Description

In this paper, we present the first findings of a project testing Artificial Intelligence (AI) in an academic library with the aim to support and redefine library services. The context of the research project is an academic library. Libraries represent an ideal environment for containing potential bias and test prototypes. Several AI supported services are prototyped and tested during a research project. The paper features approaches such as user journey and blueprint to address issues service providers and service users might encounter. The paper identifies a series of factors that need to be taken into account when designing prototypes in which AI features centrally. The paper also charts the implications of AI-enhanced library services in relation to users’s behaviour and expectations and organizations’ workflow.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: service design; artificial intelligence; service blueprint
Subjects: 000 Computer science, information & general works
000 Computer science, information & general works > 020 Library & information sciences
600 Technology > 620 Engineering & allied operations
700 The arts; fine & decorative arts > 720 Architecture
Department: The School of Art, Architecture and Design
Depositing User: Gabriele Oropallo
Date Deposited: 09 Oct 2020 09:07
Last Modified: 09 Oct 2020 09:07


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