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Fisher, Andrew C. (2012) The power of three: a study to identify the elements required to successfully implement a 'quality service' style of policing with particular reference to implementation by Merseyside Police between 2006 and 2010. Doctoral thesis, London Metropolitan University.
This thesis, which is divided into three sections, will examine the elements required to successfully introduce a 'quality service' policing style.
The proposition tested in this thesis is that in order to successfully implement police reform in the shape of 'quality service' three events need to occur simultaneously: a political imperative, police leadership and a system of performance measurement. If one or more of these elements is missing, the proposition is that it will not be possible to successfully implement a 'quality service' policing style.
In section one policing during the time periods of Peel, Thatcher and Blair will be used to test the proposition. In each time period the impact of the political imperative to implement a 'quality service' policing style, police leadership and performance measurement will assessed and a conclusion drawn as to whether the three-elements existed simultaneously and the impact on 'quality service' implementation.
In section two, in order to provide further clarity, police leadership is closely examined to identify whether there is a combination of leadership skills and behaviours that are more likely to have a positive impact on the implementation of 'quality service' in policing. In order to test this further and examine the impact of a political imperative, and performance measurement a contemporary case study has been undertaken examining these issues in Merseyside Police during the period 2006-2010.
The research project was undertaken by the author who is a former police officer from Merseyside Police. Over twenty face to face interviews were undertaken with senior and junior officers from Merseyside Police. Further interviews were conducted with officers from other forces in order to establish the future for 'quality service' in policing.
In the event that the proposition is proved and a political imperative, police leadership and performance measurement do need to exist at the same time and a combination of police leadership skills and behaviours are identified as having a positive impact on the implementation of 'quality service', it may be possible to use the findings of this thesis to positively impact on other areas of police reform or provide greater clarity on how to overcome resistance to police reform.
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