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Tyagi, Sarika, Mhangami, Washington and Caldwell, Nigel (2024) Investigation of factors impacting passengers’ airline selection: a review approach. In: Logistics Research Network Conference 2024, 4 – 6 September 2024, Technological University Dublin.
Purpose: This paper aims to study the factors influencing passengers' preferences for air transport modes and airline selection, providing insights for the aviation industry to enhance future planning, policy and decision-making. As several factors influence the passengers’ preferences for air transport mode and the selection of airlines, it is important to evaluate the extent and impact of these factors.
Research Approach: The factors impacting passengers’ preferences for the air transportation mode and the airline selection, available in the literature were studied and discussed.
Findings and Originality: Several factors were studied, and key factors such as passenger’s demographic characteristics, airline service quality etc. were identified. The research work also considered factors that could indirectly impact the passengers’ decisions.
Research Impact: The factors studied in this paper are not only significantly important to the airlines/air industry but also relevant to the associated facilities.
Practical Impact: The results could help the air transport industry and airlines in recognising factors affecting the passengers’ perception in the selection of airlines and air transport modes. Identifying these key areas could help in policymaking, future planning of airlines, as well as associated services that could help boost passengers’ experience to opt for certain airlines while making their future bookings.
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