Items where Author is "Pathak, Kanishka"

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Pathak, Kanishka, Prakash, Gyan, Samadhiya, Ashutosh, Kumar, Anil and Luthra, Sunil (2025) Impact of Gen-AI chatbots on consumer services experiences and behaviors: focusing on the sensation of awe and usage intentions through a cybernetic lens. Journal of Retailing and Consumer Services, 82 (104120). pp. 1-13. ISSN 0969-6989

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