Developing a framework for electronic engagement at work: a phenomenological study

Gupta, Manish, Jain, Aman, Nayak, Niladri Bihari, Kumar, Anil and Behl, Abhishek (2022) Developing a framework for electronic engagement at work: a phenomenological study. Journal of Global Information Management, 30 (5). pp. 1-16. ISSN 1533-7995

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Official URL: https://doi.org/10.4018/jgim.292063

Abstract / Description

Several electronic-engagement-related questions arise at work due to the beginning of a new era of social distancing, lockdowns, quarantining, and sanitization. These terms were not so common before. What challenges do employees face while working from home? Why do they face those challenges? How are they overcoming these challenges? In summary, in a work-from-home setting, what are the issues and solutions in engaging remote workers electronically? To answer these questions, 23 Information Technology (IT) employees in India and four in the United Kingdom were interviewed, and data were analyzed using interpretive phenomenological analysis (IPA). Few Information Technology employees from the United Kingdom were also interviewed to ensure the transferability of the results. Along with a few suggestions, six challenges emerged. These may help employers formulate their electronic engagement strategies for employees in a better manner.

Item Type: Article
Additional Information: ** From Crossref journal articles via Jisc Publications Router
Uncontrolled Keywords: electronic engagement; engagement at work; India; information technology
Subjects: 600 Technology > 650 Management & auxiliary services
Department: Guildhall School of Business and Law
SWORD Depositor: Pub Router
Depositing User: Pub Router
Date Deposited: 05 Jan 2022 10:59
Last Modified: 05 Jan 2022 11:03
URI: http://repository.londonmet.ac.uk/id/eprint/7133

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